In this section we will try to understand the first stage of Six Sigma , Scope Stage.At this stage a project is defined .The business issue is defined, here project deliverables are proposed. They Include:
1. Project charter
2. Problem Statement
3. Business requirements
4. SIPOC
Focused on high-priority process-related business problems
Measurable goals directly linked to service and quality
Deal with a process problem without a knowing the solution .This may involve defects, process capability.
Scope should be focused by Narrowing:
Focus on one plant issue rather than the plant wide issue.
Limit to one problem
At first what we need to do is to understand voice of the customer(VOC).
In this stage below deliverables are obtained
Identify VOC- Voice of customer
Identify CTQ-Critical to quality
Performance Standards
Prioritization of targets
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